EDG Patio & Shade

About them

EDG Patio & Shade specializes in motorized outdoor systems, offering full-service planning and installation. While many reviews highlight their responsive and friendly service, there are concerning reports about inconsistent repair experiences and communication issues, suggesting potential risks in after-sales support.

• Responsive and friendly service
• Inconsistent repair service

Services offered

• Motorized Louvered Pergolas
• Motorized Shades
• Glass Enclosures

What they specialize in

• Full-service planning and installation
• System-agnostic engineering support
• In-house expertise on complex motorized systems
• Showroom for full-size display units

Credentials

What customers say

• ★☆☆☆☆Morgan Farah6 months ago

  We hired EDG, which is connected to Midwest Arbor (father and son businesses), to install a louvered pergola in 2020. A few months later, half of it stopped working. They came once to repair it, never finished, and we’ve had a partially functioning pergola ever since. As we prepared to sell our home in 2025, we hired them to fix it for the new owners. After two service visits, the pergola went from half working to not working at all. They couldn’t locate the wiring they had installed themselves and still billed us for both days. Never have we had a service come to our house, be completely unable to help, bill us, and leave it worse than before. When we asked (multiple times) to speak to Jacob, the owner, he refused to email us back, refused to call us back, refused to come out to fix what his guys left unusable, and said our emails were “less than friendly,” even though they were perfectly polite and representative of a frustrated customer. I would be happy to share the emails with any potential customer. Overall, we found the company unreliable, unresponsive, and completely unprofessional. We would not recommend EDG (or Midwest Arbor) to anyone looking for lasting work or dependable customer service.

• ★★★★★Heather Bealla year ago

  We used EDG patio and Shade for our outdoor pergola and it was a wonderful experience. They were extremely communicative, helpful, and experienced. Our pergola and fire pits turned out beautiful!

• ★★★★★Emma Sorensona year ago

  We have worked with EDG for the past few years now and have nothing but positive things to say about the company. The employees at EDG are responsive, friendly, and quick to resolve any issues that come up during our projects. We will continue to work with EDG on our future projects!

• ★★★★★edward Ranquista year ago

  Jake & his team at EDG Patio & Shade did an incredible job installing the louvered roof system on my beer garden at Ike & Oak Brewing Co. in Woodridge, IL. Start to finish, A++!

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